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Research. Reveal. Renew

Yearly Archives: 2015


beatonbenchmarks Bledisloe

December 15th, 2015 |


In 2016 the beatonbenchmarks Bledisloe Cup will be played on 8 March 2016 in Sydney.  (more…)

Posted in beatonbenchmarks, Client Choice Awards, Highlight, Professional Services | No Comments »

The three things that create value for clients

October 26th, 2015 |


The three things that create value for clients jumped out at me during the excellent 2015 APSMA conference 'Reframe the future' in Sydney on the different market forces, challenges and opportunities facing professional services. (more…)

Posted in beaton news, beatonbenchmarks, Highlight, Professional Services, Showcase, Strategy | No Comments »

4 chapters in new book cite beaton’s research on law firm pricing

October 16th, 2015 |


beaton's research on law firm pricing, clients' perception of value, and cost consciousness has been recognised in a new e-book just published by LegalTrek Inc. (more…)

Posted in beatonbenchmarks, Highlight, Legal, Strategy | No Comments »

34 categories for 2016 Financial Review Client Choice Awards

October 2nd, 2015 |


Beaton is pleased to announce the 34 categories for 2016 Financial Review Client Choice Awards for professional services firms and individual practitioners in Australia and New Zealand. (more…)

Posted in Awards, beatonbenchmarks, Client Choice Awards, Highlight | No Comments »

Note on technical improvements to beatonbenchmarks

September 29th, 2015 |


This note explains technical improvements to beatonbenchmarks that provide a better, faster, and more value-for-money service. (more…)

Posted in beatonbenchmarks, Client Choice Awards, Highlight, Professional Services | 1 Comment »

New Zealand MD endorses Client Choice Awards–beatonbenchmarks service

September 3rd, 2015 |


This New Zealand professional services MD endorses the Client Choice Awards–beatonbenchmarks service. Beaton is privileged to publish this post written by Doug Johnson, MD of Tonkin + Taylor, a specialist Environmental and Engineering Consultancy head-officed in Auckland. Read why. (more…)

Posted in beatonbenchmarks, Client Choice Awards, Highlight, Professional Services | No Comments »

A client complaint handling lesson for every professional services firm

August 21st, 2015 |


Better complaint handling is a big opportunity for every professional services firm. So Beaton is very pleased to re-publish ‘Loyalty moments and online dispute resolution – a lesson about complaints?', the first post from Professor Richard Moorhead on our Research. Reveal. blog.  (more…)

Posted in Highlight, Law, Professional Services | No Comments »

Why haven’t we done something about our pricing sooner?

August 8th, 2015 |


There's no excuse for the professional services lament: "Why haven’t we done something about our pricing sooner?" Delegates from all over Australia and New Zealand left the recent Validatum–Beaton pricing conference resolved to ensure smarter pricing by their firms would be good for their clients and good for their firms. Read why. (more…)

Posted in beatonbenchmarks, Highlight, Professional Services | 6 Comments »

Personal brands in an age of procurement

June 29th, 2015 |


Question: the terms ‘personal brands’, ‘product differentiation’, and ‘brand purpose’ are most likely to be heard:

(a)     at a client meeting with a marketing consultant; or

(b)    in a strategy committee meeting at a law or an accounting firm?

The savvy reader will have spotted the trick question.

(more…)

Posted in Brand purpose, Highlight, Professional Services, Showcase, Strategy | No Comments »

Celebrating outstanding professional practitioners

June 24th, 2015 |


In March each year since 2005 the Client Choice Awards have celebrated truly outstanding professional service firms, and now for the first time are also celebrating outstanding professional practitioners.

In this post Keith Dugdale, one of Australia's leading consultants on how teams and organisations improve the trust they have with their clients, captures the insights of three of the outstanding professional practitioners who won 2015 Client Choice Awards. They share their views on what it takes to be voted by clients as the best of the best. (more…)

Posted in beatonbenchmarks, Client Choice Awards, Professional Services, Showcase | No Comments »

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