symbol

Research. Reveal. Resolve

Author Archive : George Beaton


Hear the voice of clients

March 10th, 2017 |


In professional and personal life, feedback is like oxygen. Without enough oxygen, our bodies can’t function effectively. So too with feedback. Without feedback, the value we deliver to clients is sub-optimal. Like oxygen and our bodies, feedback is the essence of professional life. Feedback provides professional satisfaction and the means to improve and grow. (more…)

Posted in beatonbenchmarks, Client Choice Awards, Highlight | No Comments »

Celebration of professional services excellence

March 8th, 2017 |


The 2017 Client Choice Awards gala dinner and ceremony were a memorable celebration of professional services excellence. Some 300 representatives of firms, sponsors, and supporting associations gathered in Sydney on 7 March to applaud the Australian and New Zealand winners of 33 Awards for firms and practitioners. 

The Australian Financial Review and the beaton team congratulate the Winners and thank the Finalists for your efforts.

(more…)

Posted in Client Choice Awards, Highlight, Professional Services | No Comments »

Maximise the profitability of your client portfolio

January 25th, 2017 |


A professional services firm has four client-related levers to pull to maximise its profitability.

(more…)

Posted in Highlight, NPS, Professional Services | No Comments »

Making the cut in the Client Choice Awards

January 18th, 2017 |


Making the cut in the Client Choice Awards comments on the characteristics of those firms that will be announced as Finalists on 1st February*. 

It's the time of year when the online surveying for the Client Choice Awards has drawn to a close and our researchers are analysing the data. This year we have collected more than 16,023 ratings (a record) of firms in accountancy, law, IP specialist, consulting engineering, and management consulting firms in Australia and New Zealand. (more…)

Posted in Client Choice Awards, Highlight, Professional Services | No Comments »

Mirror on the wall which firms have the highest relationship NPS of all?

September 24th, 2016 |


Which firms have the highest relationship NPS of all? is a finding based on the mining of beaton's datasets gathered in our large scale surveys of the clients of professional services firms in Australia and New Zealand. Which firms score highest? What's this mean? And why do I refer to 'relationship' NPS in the title?

(more…)

Posted in beatonbenchmarks, Highlight, NPS, Professional Services | No Comments »

Why 11 A & NZ professional associations support the 2017 Client Choice Awards

September 23rd, 2016 |


In Why 11 A & NZ professional associations support the 2017 Client Choice Awards, beaton expresses our appreciation to the 'full house' of major A & NZ professional associations that have affirmed their support for the 2017 Financial Review Client Choice Awards. (more…)

Posted in Associations, Client Choice Awards, Highlight, Professional Services | No Comments »

Five ways beatonbenchmarks value proposition is better than ever (with video)

September 14th, 2016 |


In five important ways the beatonbenchmarks value proposition is better than ever.

(more…)

Posted in Awards, beatonbenchmarks, Client Choice Awards, Highlight, Professional Services, Showcase | 1 Comment »

Some firms do. Some don’t. beaton wonders why.

July 22nd, 2016 |


Some firms do. Some don't. In which category did this managing principal's firm fall? We asked ourselves this question this week when we received an email from the managing principal of a prominent firm: "We've decided to enter the Client Choice Awards for the first time, and we're hoping to at least be a finalist on the big night....".  (more…)

Tags:
Posted in Awards, beatonbenchmarks, Client Choice Awards, Highlight, Professional Services | No Comments »

Why overall client service consistency matters so much

May 2nd, 2016 |


The way clients experience overall client service is a function of a professional firm's culture. This post explains why overall client service consistency matters to the sustainability and profitability of firms. (more…)

Posted in beatonbenchmarks, Highlight, Professional Services | No Comments »

Coda to beatonbenchmarks technical improvements note

April 6th, 2016 |


In September last year Irene Rix published a formal technical note explaining the changes beaton was making to our large online survey of the clients of professional services firms. The survey and associated analysis underpins the beatonbenchmarks reports and the annual Client Choice Awards. This coda updates beaton's approach, and in particular shares our rationale for the way we are now tracking trends.

(more…)

Posted in beatonbenchmarks, Highlight, Professional Services | No Comments »

Subscribe to our Blog!

Get every new post delivered to your inbox.


 

Posting Guidelines:

We hope the conversations that take place on Research. Reveal will be energetic, constructive and thought-provoking. To ensure the quality of the discussion, our moderating team will review all comments and may edit them for clarity, length, and relevance. Comments that are overly promotional, mean-spirited, or off-topic may be deleted per the moderators' judgment.

All postings become the property of Beaton Research + Consulting Pty Ltd.

Archive by months

April 2017
M T W T F S S
« Mar    
 12
3456789
10111213141516
17181920212223
24252627282930

Archive by Year

Subscribe2

feed-icon copyRSS Feeds


Get every new post delivered to your Inbox


 


Join 424 other followers