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Author Archive : George Beaton


Sponsors of the 2018 Financial Review Client Choice Awards

July 20th, 2017 |


Today beaton is proud to announce the line-up of sponsors of the 2018 Financial Review Client Choice Awards.

With every year that passes our relationship with our sponsors strengthens in many ways beneficial to all stakeholders in the Awards.

(more…)

Posted in beatonbenchmarks, Client Choice Awards, Professional Services | No Comments »

10 A & NZ professional associations once again support the 2018 Client Choice Awards

July 3rd, 2017 |


In 10 A & NZ professional associations once again support the 2018 Client Choice Awards, beaton expresses our appreciation to the 'full house' of major A & NZ professional associations that have affirmed their support for the 2018 Financial Review Client Choice Awards.

(more…)

Posted in Associations, Awards, Professional Services | No Comments »

Hear the voice of clients

March 10th, 2017 |


In professional and personal life, feedback is like oxygen. Without enough oxygen, our bodies can’t function effectively. So too with feedback. Without feedback, the value we deliver to clients is sub-optimal. Like oxygen and our bodies, feedback is the essence of professional life. Feedback provides professional satisfaction and the means to improve and grow. (more…)

Posted in beatonbenchmarks, Client Choice Awards, Highlight | No Comments »

Celebration of professional services excellence

March 8th, 2017 |


The 2017 Client Choice Awards gala dinner and ceremony were a memorable celebration of professional services excellence. Some 300 representatives of firms, sponsors, and supporting associations gathered in Sydney on 7 March to applaud the Australian and New Zealand winners of 33 Awards for firms and practitioners. 

The Australian Financial Review and the beaton team congratulate the Winners and thank the Finalists for your efforts.

(more…)

Posted in Client Choice Awards, Highlight, Professional Services | No Comments »

Maximise the profitability of your client portfolio

January 25th, 2017 |


A professional services firm has four client-related levers to pull to maximise its profitability.

(more…)

Posted in Highlight, NPS, Professional Services | No Comments »

Making the cut in the Client Choice Awards

January 18th, 2017 |


Making the cut in the Client Choice Awards comments on the characteristics of those firms that will be announced as Finalists on 1st February*. 

It's the time of year when the online surveying for the Client Choice Awards has drawn to a close and our researchers are analysing the data. This year we have collected more than 16,023 ratings (a record) of firms in accountancy, law, IP specialist, consulting engineering, and management consulting firms in Australia and New Zealand. (more…)

Posted in Client Choice Awards, Highlight, Professional Services | No Comments »

Are you moving your NPS dial?

November 17th, 2016 |


My post asks "Are you moving your NPS dial?" because beaton wants to encourage all firms to work on doing the same! This is the first time beaton has published the extent to which some firms are improving their NPS. (more…)

Posted in beatonbenchmarks, Highlight, NPS, Professional Services | No Comments »

Mirror on the wall which firms have the highest relationship NPS of all?

September 24th, 2016 |


Which firms have the highest relationship NPS of all? is a finding based on the mining of beaton's datasets gathered in our large scale surveys of the clients of professional services firms in Australia and New Zealand. Which firms score highest? What's this mean? And why do I refer to 'relationship' NPS in the title?

(more…)

Posted in beatonbenchmarks, Highlight, NPS, Professional Services | No Comments »

Why 11 A & NZ professional associations support the 2017 Client Choice Awards

September 23rd, 2016 |


In Why 11 A & NZ professional associations support the 2017 Client Choice Awards, beaton expresses our appreciation to the 'full house' of major A & NZ professional associations that have affirmed their support for the 2017 Financial Review Client Choice Awards. (more…)

Posted in Associations, Client Choice Awards, Highlight, Professional Services | No Comments »

Five ways beatonbenchmarks value proposition is better than ever (with video)

September 14th, 2016 |


In five important ways the beatonbenchmarks value proposition is better than ever.

(more…)

Posted in Awards, beatonbenchmarks, Client Choice Awards, Highlight, Professional Services, Showcase | 1 Comment »

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