Making the cut in the Client Choice Awards comments on the characteristics of those firms that will be announced as Finalists on 1st February*.
It's the time of year when the online surveying for the Client Choice Awards has drawn to a close and our researchers are analysing the data. This year we have collected more than 16,023 ratings (a record) of firms in accountancy, law, IP specialist, consulting engineering, and management consulting firms in Australia and New Zealand. (more…)
Which firms have the highest relationship NPS of all? is a finding based on the mining of beaton's datasets gathered in our large scale surveys of the clients of professional services firms in Australia and New Zealand. Which firms score highest? What's this mean? And why do I refer to 'relationship' NPS in the title?
In Why 11 A & NZ professional associations support the 2017 Client Choice Awards, beaton expresses our appreciation to the 'full house' of major A & NZ professional associations that have affirmed their support for the 2017 Financial Review Client Choice Awards. (more…)
Some firms do. Some don't. In which category did this managing principal's firm fall? We asked ourselves this question this week when we received an email from the managing principal of a prominent firm: "We've decided to enter the Client Choice Awards for the first time, and we're hoping to at least be a finalist on the big night....". (more…)
The way clients experience overall client service is a function of a professional firm's culture. This post explains why overall client service consistency matters to the sustainability and profitability of firms. (more…)
In September last year Irene Rix published a formal technical note explaining the changes beaton was making to our large online survey of the clients of professional services firms. The survey and associated analysis underpins the beatonbenchmarks reports and the annual Client Choice Awards. This coda updates beaton's approach, and in particular shares our rationale for the way we are now tracking trends.
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