Research. Reveal. Resolve

Applications now open for 2015 Client Choice Awards| Exciting new changes

September 4th, 2014 |

Applications for the 2015 Client Choice Awards opened last week. Regular participants in the Awards need no reminding that these are the most prestigious awards for the professions.

For those firms that have not entered in the past you simply need to think about the type of positive publicity you could gain from being a finalist or winner. Applying will be the easiest decision you make this year. And could prove to be one of the best you ever make. (more…)

Posted in Accounting, Awards, Beaton Benchmarks, Beaton news, Engineering, Law, Legal, Professional Services | No Comments »

Read More

Don’t believe your own BS, read the upcoming Accounting Market Pulse

September 1st, 2014 |

Legal Market Pulse keeps us honest and helps prevent us from believing our own BS” Managing Partner, law firm

Beaton Research + Consulting is convinced the saying ‘Don’t believe your own BS’ is true for Boards and CEOs, as it is for the rest of us. That’s why we are so enthusiastic about our partnership with the Commonwealth Bank for the past three years. Through this we deliver otherwise unavailable information that guides strategic decisions by all the larger law firms in Australia.

The quarterly edition of the Legal Market Pulse provides law firm leaders with peer-sourced, reliable legal industry forecasting, business confidence and other lead indicators enabling them to make strategic decisions and budget with greater confidence.

CBA AccountingMarket Pulse Blogpost graphic (more…)

Posted in Accounting, Hightlight, Law | No Comments »

Disruptive stresses and digital hope in the 21st century professions ecosystem

August 18th, 2014 |

It’s not conventional to talk of the professions ecosystem, but the idea certainly helps understand what’s occurring in so many aspects of professional life.

This post makes a small contribution to exploring the disruptive stresses and digital hope that are starting to characterise the professions ecosystem of the 21st century. (more…)

Posted in Beaton news, Hightlight, Professional Services | 2 Comments »

10 trends in client service expectations

August 11th, 2014 |

A recent post by Micah Solomon in Forbes on 10 trends in client service expectations (my paraphrasing of his title) caught my eye. When I taught industrial, aka B2B, marketing at Melbourne Business School the doctrine was consumer buying behaviour and B2B buyer behaviour are quite distinct in most respects.

That’s still true, but not nearly to the same extent as Beaton’s decade-long research on professional services firms shows. (more…)

Posted in Beaton Benchmarks, Beaton news, Hightlight, Professional Services | 4 Comments »

Price is positively correlated with the value perceived by clients

July 28th, 2014 |

Beaton's research amongst 10,000s of clients of professional services firms over the last 10 years shows that perceived price is positively correlated with the value perceived by clients. Yes, that's positively correlated. In other words, the higher the price, the higher the value perceived by current buyers users of the service.

In these days of enormous price-down pressure on every firm in every profession, this finding – that perceived price is positively correlated with perceived value – warrants repeating. And explaining. And testing. And learning to use in practice. That's because it's seems at odds with everyday experience of firms.  (more…)

Posted in Accounting, Analytics, Beaton Benchmarks, Engineering, Hightlight, Law, Legal, Professional Services, Showcase, Strategy | 2 Comments »

Subscribe to our Blog!


Posting Guidelines:

We hope the conversations that take place on Beaton Research.Reveal blog will be energetic, constructive and thought-provoking. To ensure the quality of the discussion, our moderating team will review all comments and may edit them for clarity, length, and relevance. Comments that are overly promotional, mean-spirited, or off-topic may be deleted per the moderators' judgment.

All postings become the property of Beaton Research + Consulting.

Archive by months

September 2014
« Aug    

Archive by Year


feed-icon copyRSS Feeds

Get every new post delivered to your Inbox


Join 287 other followers