The winners of the 2014 Client Choice awards were announced at a gala function in Sydney on Wednesday 19 February 2014.
In the same way the Ides of March marked a turning point in Roman history (1) with the assassination of Julius Caesar, the Ides of Maturity for professional services firms heralds an era of life cycle maturity and the start of decline for many firms.
This post is an abridged version of my keynote address to the 2014 Client Choice Awards ceremony in Sydney on February 19, 2014. The post explains the causes and consequences of maturity and points to the coping mechanisms available to professional services firms. (more…)
The 2014 Associations CEO Roundtable was held in Sydney on February 19, 2014. Hosted at the Institute of Chartered Accountants in Australia and organised by Beaton Research + Consulting, the Roundtable brought together the CEOs of 19 leading membership organisations.
To set the context for the rich discussion, three CEOs kindly led discussions on ‘A view into the future’ by Tim Sheehy CEO of the Governance Institute of Australia, ‘The member value proposition’ by Megan Motto CEO of Consult Australia, and ‘The changing competitive landscape’ by Russell Thomas CEO of FINSIA.
This is a short summary of the many issues highlighted during the afternoon; it is not exhaustive or prioritised.
Best practice benchmarking pays handsome dividends. Here’s what best practice looks like. And why you should use best practice benchmarking to drive improvements in your competitiveness. (more…)
Very few practitioners have discovered cost consciousness. Yet, of all the client service attributes measured in Beaton’s research studies over the last decade amongst thousands of clients of professional services firms of all types, cost consciousness stands out head and shoulders in its importance – and neglect by practitioners.
Cost consciousness is a ‘missing link’. (more…)