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Research. Reveal. Reiterate

2016 Financial Review Client Choice Awards Finalists announced

February 1st, 2016 |

Today Beaton announced the 2016 Financial Review Client Choice Awards Finalists in 31 Categories of Awards for Firms and Practitioners in Australia and New Zealand.

The Financial Review, as media partner, and Beaton, as independent researcher, heartily congratulate all Client Choice Awards 2016 FINALISTS!

(more…)

Posted in Beaton Benchmarks, Client Choice Awards, Highlight, Professional Services | No Comments »

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IT Services returns to the Client Choice Awards and Beaton Benchmarks

January 27th, 2016 |

In 2007 CEO Steve Nola appeared on the cover of BRW in recognition of Dimension Data being awarded the best overall professional services firm in the Client Choice Awards of that year.

The ground work is now being laid for the return of IT Services to the 2017 Client Choice Awards. Now's the time to get involved. 

(more…)

Posted in Beaton Benchmarks, Client Choice Awards, Highlight, IT services | No Comments »

What should you do when your client asks you for a discount?

January 16th, 2016 |

You’ve got this great client. Let’s call him Phil. You’ve been working together for years, and you think the relationship is pretty rock solid. And then one day Phil calls you out of the blue and says ‘Look, we've enjoyed working with you all these years, we've really enjoyed it, but times are tough. We're gonna need you to give us a 20% discount going forward please.”

(more…)

Posted in Highlight, Professional Services | No Comments »

Mirror on the wall which firms have the highest NPS of all?

January 16th, 2016 |

Which firms have the highest NPS of all? is a new finding based on the mining of Beaton's datasets gathered in our large scale surveys of the clients of professional services firms in Australia and New Zealand. Who scores highest? What's this mean?

(more…)

Posted in Beaton Benchmarks, Highlight, Professional Services | No Comments »

Beaton is looking forward to 2016

December 22nd, 2015 |

Last year at this time our post A book or two for the beach proved more popular than expected, particularly in being spread on Twitter and LinkedIn. Perhaps it was the brilliant colours of the umbrellas, the white sand and aquamarine water that stimulated our northern hemisphere friends? Or was it the brain food in the four books recommended?  (more…)

Posted in beatonlive, Highlight, Professional Services | No Comments »

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