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Research. Reveal. Redevelop

Excellent market research starts with a great brief

March 17th, 2017 |

The best market research starts with a clear brief. My post aims to help you, the client, write just such a brief. (more…)

Posted in Highlight, Professional Services | No Comments »

Hear the voice of clients

March 10th, 2017 |

In professional and personal life, feedback is like oxygen. Without enough oxygen, our bodies can’t function effectively. So too with feedback. Without feedback, the value we deliver to clients is sub-optimal. Like oxygen and our bodies, feedback is the essence of professional life. Feedback provides professional satisfaction and the means to improve and grow. (more…)

Posted in beatonbenchmarks, Client Choice Awards, Highlight | No Comments »

Celebration of professional services excellence

March 8th, 2017 |

The 2017 Client Choice Awards gala dinner and ceremony were a memorable celebration of professional services excellence. Some 300 representatives of firms, sponsors, and supporting associations gathered in Sydney on 7 March to applaud the Australian and New Zealand winners of 33 Awards for firms and practitioners. 

The Australian Financial Review and the beaton team congratulate the Winners and thank the Finalists for your efforts.

(more…)

Posted in Client Choice Awards, Highlight, Professional Services | No Comments »

Maximise the profitability of your client portfolio

January 25th, 2017 |

A professional services firm has four client-related levers to pull to maximise its profitability.

(more…)

Posted in Highlight, NPS, Professional Services | No Comments »

Making the cut in the Client Choice Awards

January 18th, 2017 |

Making the cut in the Client Choice Awards comments on the characteristics of those firms that will be announced as Finalists on 1st February*. 

It's the time of year when the online surveying for the Client Choice Awards has drawn to a close and our researchers are analysing the data. This year we have collected more than 16,023 ratings (a record) of firms in accountancy, law, IP specialist, consulting engineering, and management consulting firms in Australia and New Zealand. (more…)

Posted in Client Choice Awards, Highlight, Professional Services | No Comments »

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