Research. Reveal. Reinvigorate

The art of benchmarking: Three basic steps in selecting the right benchmarks

April 15th, 2014 |


Competition in the professional services markets is growing exponentially. Firms are increasingly competing within their own industries and beyond their borders with others. Conditions are hyper-competitive causing firms to become overly cautious, reduce prices, retrench staff, defer investments in people development and technology, and postpone M&A opportunities. These decisions have direct adverse impacts on firms' brands and performance in serving clients. And in many ways the appropriateness of such decisions considerably depends on selecting the right benchmarks. Here is why.


Posted in Beaton Benchmarks, Professional Services, Strategy | No Comments »

Read More

NewLaw down under

April 11th, 2014 |

"I come from a land down under

Where beer does flow and men chunder

Can't you hear, can't you hear the thunder?

You better run, you better take cover."


Men at Work, Down Under, 1981


Posted in Professional Services | No Comments »

Be prepared for the possibility that Chicken Little was right

April 4th, 2014 |

“If not, be prepared for the possibility that Chicken Little was right” is Pam Woldow’s punch line in her post dated April 3, 2014 (1).

You’re spot-on Pam, I thought as I read her reflections on five observations about the trending strategies and cultures of firms with a BigLaw business model. The trends to which Pam refers are mainly internal, but there’s an external environment aspect to this story too.

This post adds a sixth, massively important external trend not previously reported in the public arena. The trend is based on hard evidence sourced from the most important stakeholder in BigLaw firms – their clients. The probability that Chicken Little is right just got a whole lot larger. (more…)

Posted in Beaton Benchmarks, Beaton news, Hightlight, Law, Legal, Professional Services, Showcase, Strategy | No Comments »

More evidence why cost consciousness is valued by clients

March 31st, 2014 |

We recently received a most welcome testimonial for Beaton's pioneering research into cost conscious, but it's not only law firms that will benefit from being more cost conscious.

In a March 24, 2014 interview with Australasian Lawyer, Herbert Smith Freehills’ Australian managing partner Jason Ricketts is quoted as saying “We just haven’t stopped on cost consciousness, and our rating has improve again this year”.

Here's yet more evidence why cost consciousness is valued by clients and profitable for law and all other professional services firms. (more…)

Posted in Accounting, Beaton Benchmarks, Hightlight, Law, Professional Services, Showcase | 2 Comments »

It’s a bloody metaphor for law firms that don’t get it

March 31st, 2014 |

"It's a bloody metaphor for law firms that don't get it" was my response to the interviewer on Sky Law TV earlier this month. And "There are huge opportunities for firms that do". Here's the full interview, the evidence, and why I said this. (more…)

Posted in Hightlight, Law, Professional Services, Showcase, Strategy | No Comments »

Posting Guidelines:

We hope the conversations that take place on Beaton Research.Reveal blog will be energetic, constructive and thought-provoking. To ensure the quality of the discussion, our moderating team will review all comments and may edit them for clarity, length, and relevance. Comments that are overly promotional, mean-spirited, or off-topic may be deleted per the moderators' judgment.

All postings become the property of Beaton Research + Consulting.

Archive by months

April 2014
« Mar    

Archive by Year


feed-icon copyRSS Feeds

Get every new post delivered to your Inbox


Join 265 other followers