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beatonbenchmarks

The latest on Beaton Research & Consulting’s world-class benchmarks


Attribute explanations for the beatonbenchmarks

April 24th, 2017 |


The following explanations of the beatonbenchmarks attributes are designed to highlight what matters most to respondents when they rate your firm. While the content of these explanations is largely intuitive, the relative weight given by respondents to the attributes’ constituent elements is useful in determining where to invest your firm’s effort.   To download the full explanation document, click this link:

Attribute explanations_beaton

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Posted in beatonbenchmarks, Highlight, Professional Services | No Comments »

Enhancing the beatonbenchmarks with factor analysis

April 5th, 2017 |


Beaton has conducted a rigorous factor analysis of the attributes used in the beatonbenchmarks reports. This analysis uses contemporary data to group the attributes measured in our reports, making them easier to interpret and act on. 

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Posted in beatonbenchmarks, Highlight, Professional Services | No Comments »

Hear the voice of clients

March 10th, 2017 |


In professional and personal life, feedback is like oxygen. Without enough oxygen, our bodies can’t function effectively. So too with feedback. Without feedback, the value we deliver to clients is sub-optimal. Like oxygen and our bodies, feedback is the essence of professional life. Feedback provides professional satisfaction and the means to improve and grow. (more…)

Posted in beatonbenchmarks, Client Choice Awards, Highlight | No Comments »

Are you moving your NPS dial?

November 17th, 2016 |


My post asks "Are you moving your NPS dial?" because beaton wants to encourage all firms to work on doing the same! This is the first time beaton has published the extent to which some firms are improving their NPS. (more…)

Posted in beatonbenchmarks, Highlight, NPS, Professional Services | No Comments »

Mirror on the wall which firms have the highest relationship NPS of all?

September 24th, 2016 |


Which firms have the highest relationship NPS of all? is a finding based on the mining of beaton's datasets gathered in our large scale surveys of the clients of professional services firms in Australia and New Zealand. Which firms score highest? What's this mean? And why do I refer to 'relationship' NPS in the title?

(more…)

Posted in beatonbenchmarks, Highlight, NPS, Professional Services | No Comments »

Five ways beatonbenchmarks value proposition is better than ever (with video)

September 14th, 2016 |


In five important ways the beatonbenchmarks value proposition is better than ever.

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Posted in Awards, beatonbenchmarks, Client Choice Awards, Highlight, Professional Services, Showcase | 1 Comment »

Some firms do. Some don’t. beaton wonders why.

July 22nd, 2016 |


Some firms do. Some don't. In which category did this managing principal's firm fall? We asked ourselves this question this week when we received an email from the managing principal of a prominent firm: "We've decided to enter the Client Choice Awards for the first time, and we're hoping to at least be a finalist on the big night....".  (more…)

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Posted in Awards, beatonbenchmarks, Client Choice Awards, Highlight, Professional Services | No Comments »

New from beaton: Strategy Playbook for professional services firms

July 17th, 2016 |



The Strategy Playbook for professional services firms is a new service from beaton. Strategy Playbook has been researched and written for the c-suite of professional services firms as a fresh, evidence-based guide to formulation and execution of strategy. (more…)

Posted in beatonbenchmarks, Highlight, Professional Services, Strategy | No Comments »

Is yours big enough?

July 12th, 2016 |


This blog was prompted by a question and comment from a client, who asked “Given we provided a database of 6,320 contacts, and you received completed questionnaires from 180 respondents rating our firm, is that enough? The sample seems small compared to the size of the database.”

If I rephrase our client’s words, what they are asking are two questions: [1] How do we judge what an adequate sample size is? and [2] what role the size of the population we are sampling from has in deciding whether our sample is adequate or not? (more…)

Posted in Analytics, beatonbenchmarks, Highlight, Professional Services | No Comments »

Why firms with the leading industry reputations win

July 8th, 2016 |


One of the big trends we have seen across the professions over recent years has been firms changing their ‘go to market strategy’ from an internal product focus (expertise/ service line/ practice group) to a client-centric view of the world (industry sector/ market). (more…)

Posted in beatonbenchmarks, Professional Services, Strategy | 2 Comments »

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