symbol

Research. Reveal. Reiterate

beaton news

Company announcements, appointments and general news about Beaton Research & Consulting


The three things that create value for clients

October 26th, 2015 |


The three things that create value for clients jumped out at me during the excellent 2015 APSMA conference 'Reframe the future' in Sydney on the different market forces, challenges and opportunities facing professional services. (more…)

Posted in beaton news, beatonbenchmarks, Highlight, Professional Services, Showcase, Strategy | No Comments »

Billing v Pricing: Just Semantics?

May 21st, 2015 |


I still recall the (somewhat tongue in cheek) advice I had from the senior partner of the firm I was with in the early 80s... 

“When you send out a big bill, I mean an eye-watering bill, send it out on a Friday and don't come to work on Monday – let someone else take the call from the client". 

Cynical? Yes, but symptomatic of most lawyers approach at the time. (more…)

Posted in beaton news, beatonlive, Law, Legal, Seminars | No Comments »

Disruptive stresses and digital hope in the 21st century professions ecosystem

August 18th, 2014 |


It’s not conventional to talk of the professions ecosystem, but the idea certainly helps understand what’s occurring in so many aspects of professional life.

This post makes a small contribution to exploring the disruptive stresses and digital hope that are starting to characterise the professions ecosystem of the 21st century. (more…)

Posted in beaton news, Highlight, Professional Services | 2 Comments »

10 trends in client service expectations

August 11th, 2014 |


A recent post by Micah Solomon in Forbes on 10 trends in client service expectations (my paraphrasing of his title) caught my eye. When I taught industrial, aka B2B, marketing at Melbourne Business School the doctrine was consumer buying behaviour and B2B buyer behaviour are quite distinct in most respects.

That’s still true, but not nearly to the same extent as Beaton’s decade-long research on professional services firms shows. (more…)

Posted in beaton news, beatonbenchmarks, Highlight, Professional Services | 4 Comments »

Clients are the canary in the coal mine

June 17th, 2014 |


Research shows clients are the canary in the coal mine for professional services firms.

Analysis by Beaton Research + Consulting over last 10 years has identified seven larger professional services firms in Australia where their clients sensed the firm was in trouble well before the firm seemed to do so.

In these cases, independent measures of client satisfaction started to fall steadily years before any effective action was taken to arrest the declining fortunes of the firm. In six it was a case of too little, too late, and the firms as we knew them are no longer with us. In the seventh, a largely new Board and outside CEO turned the tide.

(more…)

Posted in beaton news, beatonbenchmarks, Highlight, Professional Services | No Comments »

Be prepared for the possibility that Chicken Little was right

April 4th, 2014 |


“If not, be prepared for the possibility that Chicken Little was right” is Pam Woldow’s punch line in her post dated April 3, 2014 (1).

You’re spot-on Pam, I thought as I read her reflections on five observations about the trending strategies and cultures of firms with a BigLaw business model. The trends to which Pam refers are mainly internal, but there’s an external environment aspect to this story too.

This post adds a sixth, massively important external trend not previously reported in the public arena. The trend is based on hard evidence sourced from the most important stakeholder in BigLaw firms – their clients. The probability that Chicken Little is right just got a whole lot larger. (more…)

Posted in beaton news, beatonbenchmarks, Highlight, Law, Legal, Professional Services, Showcase, Strategy | No Comments »

Why we are reaching the Ides of Maturity for professional services firms

February 22nd, 2014 |


In the same way the Ides of March marked a turning point in Roman history (1) with the assassination of Julius Caesar, the Ides of Maturity for professional services firms heralds an era of life cycle maturity and the start of decline for many firms. This post is an abridged version of my keynote address to the 2014 Client Choice Awards ceremony in Sydney on February 19, 2014. The post explains the causes and consequences of maturity and points to the coping mechanisms available to professional services firms. (more…)

Posted in Awards, beaton news, Highlight, Professional Services, Showcase | No Comments »

Cost consciousness is a missing link for professional services firms

February 11th, 2014 |


Very few practitioners have discovered cost consciousness. Yet, of all the client service attributes measured in Beaton’s research studies over the last decade amongst thousands of clients of professional services firms of all types, cost consciousness stands out head and shoulders in its importance – and neglect by practitioners.

Cost consciousness is a ‘missing link’. (more…)

Posted in Accounting, beaton news, beatonbenchmarks, Engineering, Highlight, Law, Professional Services, Showcase, Strategy | No Comments »

Rigour and research on law firms

April 6th, 2013 |


This miscellany of posts is a reflection of the rigour and research that underpins the work with law firms of Beaton people and our international collaborators.

Based on our research, consulting and advisory work with law firms in many countries, our proprietary research with Beaton Benchmarks  and our critical review of the published work of others, these posts illustrate the depth and breadth of the skills we offer our clients in Australia, USA, UK, New Zealand and Hong Kong.

The range of issues canvassed illustrates the rich and challenging environment of legal services. We invite our readers to correspond with the authors. Perhaps some readers would like to offer rejoinders and commentary of your own? (more…)

Tags: , ,
Posted in beaton news, Law, Legal, Showcase | Comments Off on Rigour and research on law firms

Should professional services firms diversify?

October 17th, 2012 |


My BRW blog post of 12 October 2012 opens with the observation ‘Some professional services firms should diversify. Others should not. Click here to read why. (more…)

Posted in beaton news, Professional Services | Comments Off on Should professional services firms diversify?

Subscribe to our Blog!

Get every new post delivered to your inbox.


 

Posting Guidelines:

We hope the conversations that take place on Research. Reveal will be energetic, constructive and thought-provoking. To ensure the quality of the discussion, our moderating team will review all comments and may edit them for clarity, length, and relevance. Comments that are overly promotional, mean-spirited, or off-topic may be deleted per the moderators' judgment.

All postings become the property of Beaton Research + Consulting Pty Ltd.

Archive by months

February 2017
M T W T F S S
« Jan    
 12345
6789101112
13141516171819
20212223242526
2728  

Archive by Year

Subscribe2

feed-icon copyRSS Feeds


Get every new post delivered to your Inbox


 


Join 412 other followers