symbol

Research. Reveal. Reiterate

Showcase


Five ways beatonbenchmarks value proposition is better than ever (with video)

September 14th, 2016 |


In five important ways the beatonbenchmarks value proposition is better than ever.

(more…)

Posted in Awards, beatonbenchmarks, Client Choice Awards, Highlight, Professional Services, Showcase | 1 Comment »

The three things that create value for clients

October 26th, 2015 |


The three things that create value for clients jumped out at me during the excellent 2015 APSMA conference 'Reframe the future' in Sydney on the different market forces, challenges and opportunities facing professional services. (more…)

Posted in beaton news, beatonbenchmarks, Highlight, Professional Services, Showcase, Strategy | No Comments »

Personal brands in an age of procurement

June 29th, 2015 |


Question: the terms ‘personal brands’, ‘product differentiation’, and ‘brand purpose’ are most likely to be heard:

(a)     at a client meeting with a marketing consultant; or

(b)    in a strategy committee meeting at a law or an accounting firm?

The savvy reader will have spotted the trick question.

(more…)

Posted in Brand purpose, Highlight, Professional Services, Showcase, Strategy | No Comments »

Celebrating outstanding professional practitioners

June 24th, 2015 |


In March each year since 2005 the Client Choice Awards have celebrated truly outstanding professional service firms, and now for the first time are also celebrating outstanding professional practitioners.

In this post Keith Dugdale, one of Australia's leading consultants on how teams and organisations improve the trust they have with their clients, captures the insights of three of the outstanding professional practitioners who won 2015 Client Choice Awards. They share their views on what it takes to be voted by clients as the best of the best. (more…)

Posted in beatonbenchmarks, Client Choice Awards, Professional Services, Showcase | No Comments »

Price is positively correlated with the value perceived by clients

July 28th, 2014 |


Beaton's research amongst 10,000s of clients of professional services firms over the last 10 years shows that perceived price is positively correlated with the value perceived by clients. Yes, that's positively correlated. In other words, the higher the price, the higher the value perceived by current buyers users of the service.

In these days of enormous price-down pressure on every firm in every profession, this finding – that perceived price is positively correlated with perceived value – warrants repeating. And explaining. And testing. And learning to use in practice. That's because it's seems at odds with everyday experience of firms.  (more…)

Posted in Accounting, Analytics, beatonbenchmarks, Engineering, Highlight, Law, Legal, Professional Services, Showcase, Strategy | 3 Comments »

More on the importance of cost consciousness in law firms

June 23rd, 2014 |


More on the importance of cost consciousness in law firms was added to the discourse last week in George Beaton's video interview with Australasian Lawyer.

Building on Mel Anderson's great post on why cost consciousness is valued by clients, in the interview George re-states the 'incontrovertible evidence' that cost consciousness plays a greater role than price in how clients perceive the value they receive from their law firms.

(more…)

Posted in Highlight, Legal, Showcase, Strategy | 2 Comments »

Cool CRM insights

June 2nd, 2014 |


Our friend, the irrepressible Joel Barolsky, shared some cool CRM insights about professional services firms in his recent post 'Your loyalty levers: head, heart and ego'. Here' s our riposte. (more…)

Posted in Accounting, beatonbenchmarks, Engineering, Highlight, Law, Legal, Professional Services, Showcase, Strategy | Comments Off on Cool CRM insights

Be prepared for the possibility that Chicken Little was right

April 4th, 2014 |


“If not, be prepared for the possibility that Chicken Little was right” is Pam Woldow’s punch line in her post dated April 3, 2014 (1).

You’re spot-on Pam, I thought as I read her reflections on five observations about the trending strategies and cultures of firms with a BigLaw business model. The trends to which Pam refers are mainly internal, but there’s an external environment aspect to this story too.

This post adds a sixth, massively important external trend not previously reported in the public arena. The trend is based on hard evidence sourced from the most important stakeholder in BigLaw firms – their clients. The probability that Chicken Little is right just got a whole lot larger. (more…)

Posted in beaton news, beatonbenchmarks, Highlight, Law, Legal, Professional Services, Showcase, Strategy | No Comments »

More evidence why cost consciousness is valued by clients

March 31st, 2014 |


We recently received a most welcome testimonial for Beaton's pioneering research into cost conscious, but it's not only law firms that will benefit from being more cost conscious.

In a March 24, 2014 interview with Australasian Lawyer, Herbert Smith Freehills’ Australian managing partner Jason Ricketts is quoted as saying “We just haven’t stopped on cost consciousness, and our rating has improve again this year”.

Here's yet more evidence why cost consciousness is valued by clients and profitable for law and all other professional services firms. (more…)

Posted in Accounting, beatonbenchmarks, Highlight, Law, Professional Services, Showcase | 3 Comments »

It’s a bloody metaphor for law firms that don’t get it

March 31st, 2014 |


"It's a bloody metaphor for law firms that don't get it" was my response to the interviewer on Sky Law TV earlier this month. And "There are huge opportunities for firms that do". Here's the full interview, the evidence, and why I said this. (more…)

Posted in Highlight, Law, Professional Services, Showcase, Strategy | No Comments »

Subscribe to our Blog!

Get every new post delivered to your inbox.


 

Posting Guidelines:

We hope the conversations that take place on Research. Reveal will be energetic, constructive and thought-provoking. To ensure the quality of the discussion, our moderating team will review all comments and may edit them for clarity, length, and relevance. Comments that are overly promotional, mean-spirited, or off-topic may be deleted per the moderators' judgment.

All postings become the property of Beaton Research + Consulting Pty Ltd.

Archive by months

July 2017
M T W T F S S
« Jun    
 12
3456789
10111213141516
17181920212223
24252627282930
31  

Archive by Year

Subscribe2

feed-icon copyRSS Feeds


Get every new post delivered to your Inbox


 


Join 427 other followers