The Strategy Playbook for professional services firms is a new service from beaton. Strategy Playbook has been researched and written for the c-suite of professional services firms as a fresh, evidence-based guide to formulation and execution of strategy.
Developing and implementing a strategy for a professional services firm, indeed for any personal exertion services enterprise, can be a tough call for leadership.
The reason (drawing from Marx) is that the ‘means of production’ is human, or put another way every link in the value chain is a human being – an independent variable. Hence, the often used ‘like herding cats’ analogy.
We know that KPIs and incentives are laid as bait to encourage goal-congruent behaviour amongst often divergent practitioners, but such techniques can have mixed and unpredictable results. So how can a big picture strategy be effectively developed, deployed, sustained and measured at the practitioner level? The Strategy Playbook provides the answer.
This Strategy Playbook has been designed specifically for those running professional services firms.
The issue for leaders is how do you develop and disseminate strategy without disintegrating it? Business strategy has to be hinged at the centre, but it is the practice groups or divisions that have to be aligned to market segments and client clusters. This separation can lead to dysfunctional and ineffective strategy at all levels of a firm.
The solution is a pragmatic dissection of strategy development and execution based on recognising the different attributes needed to either win new clients or retain and grow existing clients relative to either existing or new service offerings. Combining these points of focus leads to four distinct strategy platforms:
Proactively differentiating strategies Ring-fence strategies Quantum leap strategies Building brand permission strategies.
The playbook provides the fundamental steps to develop and implement strategy from these platforms, namely:
1. Understanding the different decision-making criteria between new and existing clients
2. Understanding how the market accepts new service offerings relative to existing service offerings
3. How to determine strategic options
4. How to prioritise strategic options
5. Implementation and the criticality of measurement and feedback.
A Strategy Playbook is a pragmatic tool to develop a strategy that is ultimately driven by the process your clients go through to select a service provider. The evidence on which The Strategy Playbook is based is drawn from years of beaton research amongst the clients of professional services firms in Australia, New Zealand, South Africa and SEA, particularly the beatonbenchmarks.
Download a copy of A Strategy Playbook for professional services firms here.
A Strategy Playbook for professional services firms was first announced on Bigger. Better. Both? the beaton advisory blog.
This post was written by Warren Riddell of beaton. Warren’s details can be found on LinkedIn.