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What your clients and prospective clients say about major cost issues that inform your strategic investment decisions and the sustainability of your profit.



Topic area

What it informs


How clients view globalising and local firms and their preferences in respect of your firm


The prevalence of outsourcing by professional services firms and clients’ responses | For which services outsourcing is preferred | How well your firm manages the outsourcing process as clients see it


All information contained in this section is based on specific feedback on your firm and others from qualified buyers and users of services in your profession.


“I am seeking a powerful independent means of continuing to show partners the way forward for the firm. Beaton Benchmarks is proving very useful in this, and strengthens management’s mandate.”

Former Chief Executive Officer, Big 4 firm