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We aspire to journey with our clients into new challenges, new markets and new geographies

  • Ben Farrow Consulting Analyst

    Ben focuses on industry research and data to deliver clear, actionable advice to clients.

    Ben has advised on market sizing, market entry, innovation and the future of professional services to large law and engineering firms, helping clients make infor..READ MORE

    Articles written

    • 5 Apr, 2016

      Attribute explanations for the beatonbenchmarks 2016

      The following explanations of the beatonbenchmarks attributes are designed to highlight what matters most to respondents when they rate your firm. While the content of these explanations is largely in....

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  • David Goener Partner

    Drawing on a professional and financial services career spanning 35 years, David acts as an adviser to beaton clients in respect to the strategic insights that professional services firms can obtain from our suite of benchmark products as w..READ MORE

    Articles written

    • 22 Apr, 2016

      Ways to deliver fair value

      This post explores ways to deliver fair value to both their clients and professional services firms. It shows why one of the key elements of beatonbenchmarks research is an analysis of what clients co....

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  • Dr George Beaton Partner

    George has guided clients through a wide variety of strategic decisions in his 25 years as an adviser, researcher and consultant.

    His background, in business school teaching combined with his work in public and private companies, universities and gove..READ MORE

    Articles written

    • 25 Jan, 2017

      Maximise the profitability of your client portfolio

      A professional services firm has four client-related levers to pull to maximise its profitability. (more…)....

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  • Dr Luis Satch Senior Product Manager

    Luis is an experienced research professional with an immense passion for innovation and digital product development. His interest is in quantitative methods where he focuses his energy on providing the highest quality insights to beaton’s..READ MORE

    Articles written

    • 17 Nov, 2016

      Are you moving your NPS dial?

      My post asks "Are you moving your NPS dial?" because beaton wants to encourage all firms to work on doing the same! This is the first time beaton has published the extent to which some firms are impro....

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  • Dr Margaret Beaton Partner

    For more than 20 years, Margaret has advised and consulted to senior leaders in professional service firms, universities and government agencies, and to corporate executives and boards.

    A co-founder of Beaton Research + Consulting, she specialises in ..READ MORE

  • Grant Hollings Research Manager

    Grant is an experienced project manager well versed at dealing with complex research situations and syndicated research studies. He has worked as a statistician on large and small scale surveys in countries ranging from Vietnam and Cambodia, to Singapore an..READ MORE

    Articles written

    • 27 Sep, 2016

      Transactional versus relationship NPS surveys: Why the difference matters

      This post examines the difference between relationship and transactional surveys. My purpose is to give those interested in the research underlying Net Promoter Score® (NPS) a better idea of how to th....

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  • Lynda Dean Consultant Support Manager

    Lynda is a Consultant Support Manager, working across all areas of beaton.

    She provides administrative support to the consultants, organises all our seminars and is part of the team managing The Financial Review Client Choice Award..READ MORE

  • Marc Ewen Associate

    Marc has been working out of the Sydney office since 2010. His main responsibilities are market research and analysis, financial modelling and due diligence. Marc is involved in both buy- and sell-side of M&A transactions, advising professional services..READ MORE

  • Paul Hugh-Jones Partner

    Paul consults with beaton clients to help them develop superior growth strategies and programs, using beaton’s suite of market, client and competitor research.

    He helps firms build executional capability and perform..READ MORE

    Articles written

    • 12 Dec, 2016

      Client centricity: How to execute and measure ROI

      This post follows beaton’s successful joint webinar with APSMA on 22 November 2016. During this webinar, Paul Hugh-Jones (Partner, beaton) and George Beaton (Executive Chairman, beaton) discuss trends....

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