Associations: Member experience
Satisfy the needs of your members, increase retention and grow your membership
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Use our data to direct your resources to the most important areas of service delivery and improve your members' engagement with your association
beaton + FineHaus MX Research
Member priorities
Why new members join your association
Your promise
How your performance matches expectations
Services and resources
What services are used and how you deliver
Communication
Usefulness and frequency of touch points
Effective governance
Member satisfaction with your decision-making
“The insight we receive from the beaton member satisfaction research assists us to hear our members feedback and plan for the future. Understanding that data and making adjustments where necessary to our value proposition is paramount in remaining relevant to our members and the profession.”
David Williams, CEO, The Planning Institute of Australia
Evidence-based strategy and insights
“IPWEA has used the beaton surveys to shape our strategic planning since 2012. The beaton team are professional, affordable and most importantly, provide critical decision making data in an easy to understand and informative manner. We highly recommend this member satisfaction service.”
Robert Fuller, CEO, Institute of Public Works Engineering Australasia