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NPS® tracking

We were delighted to be an early adopter of beatondebrief. Timely feedback on specific matters allows us to quickly understand and act on opportunities to improve our clients’ experience. In addition to our own direct conversations, there is real value in an independent, benchmarked channel for client feedback, one that clients can use consistently across their providers.

Sam Nickless - Chief Operating Officer, Gilbert + Tobin

Project debriefs

 Stay on the pulse of your performance for every matter and every project 

Our live dashboards allow you to identify satisfaction and priorities for improvement for individual clients on each transaction

Client profiles
KPI comparisons
QUIZ: How client-centric is your firm?
Segmentation