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October 26, 2019

CX is the new buzzword and board room priority. And rightly so, as professional services firms strive to execute client-centric strategies to meet buyers’ increasing expectations and demands for transparency. All this, while working to be competitive in the face of ram...

For​ over 15 years beaton has run the Client Choice Awards, the only cross-profession and client-judged awards in the world. The Awards celebrate excellent client service in Australia and New Zealand and re-affirm professional services firms' commitment to continuous i...

Here’s the latest evidence that gathering and using client feedback regularly is a very g$$d idea in professional services. 

Last month US-based Hinge, a professional services researcher, published compelling empirical evidence of the relationship be...

September 30, 2019

​I am excited to have joined beaton as a Partner based in Auckland. Please read on as I share a bit about me, my career experience and why I'm thrilled by the prospect of working with such a great brand and team at beaton.

My introduction to professional services
I...

September 3, 2019

I​ am delighted I've joined beaton as a Partner based out of our office in Sydney. In this introductory post I tell my story, reflecting on my career experience and why I'm excited by the prospect of working with our clients and my colleagues in the beaton team.  

...

September 3, 2019

I'm very pleased to join beaton as a Partner based in our Sydney office. This post tells the story of my career and why I'm excited by the prospect of serving our clients and collaborating with colleagues in beaton'saccount management and research teams....

August 14, 2019

In today’s Q&A on Research.Reveal. George Beaton talks with Michael McGlynn, Head of Marketing & Communications for Tonkin + Taylor, a leading New Zealand-based built environment & consulting engineering professional services firm Finalist in the 2019 TVNZ NZ Marketing...

July 10, 2019

Entries to the 2020 Client Choice Awards are now open. These are the only multi-profession awards that are adjudicated by those whose views matter most - the client!

Last year we had over 100 entrants and one of the firms that won on the night, Gilbert + Tobin, has been...

July 3, 2019

Since the inauguration of the Client Choice Awards in 2005 some firms have shown a knack for being serial winners – and even winning multiple awards in a single year. 

Every professional services firm can learn why firms like Douglas Partners, Gilbert + Tobin, Gold...

June 24, 2019

After 15 increasingly successful years, the 2020 Client Choice Awards are aiming even higher with changes, additions and improvements.

The Awards are well-established world-leaders in judging and celebrating excellence in professional services; they are based on the onl...

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