September 14, 2020

Back in 2014 FeeSynergy was the first sponsor to seize the Client Choice Awards opportunity.

Now beaton and FirmChecker are delighted to announce that FeeSynergy has scored another first by gifting all their Australian customers with free entry to the 2021 Client C...

September 12, 2020

Firms that enter the Client Choice Awards (CCA) receive benefits in all of the universally-recognised quality management principles. This contributes directly to their ISO 9001 accreditation. 

Here's why and how.

The seven quality management principles are Evid...

​William Gibson captured an essence when he wrote 'The future is already here – it's just not very evenly distributed'.

Spot the pattern and ask yourself how many of these dots connect for your firm: Client decisions no longer based purely on expertise? High l...

August 24, 2020

LEAP, the world’s largest provider of cloud-based practice management software for law firms joined the 2021 Client Awards this month. The innovative arrangement means all LEAP's Australian clients are eligible for free entry into the Awards and reports on their client...

June 9, 2020

'Feedback is good for an architect's business' paraphrases a headline in the august Journal of the Royal Institute of British Architects.

The architectural profession depends heavily on repeat clients and recommendations; in some firms >90% of annual income is from...

June 2, 2020

We're delighted to announce the opening of the 2021 Client Choice Awards.

The independence and surveying and analysis standards on which the Awards were founded in 2005 remain as rigorous as ever. Clients' votes are the only arbiter of excellence. Only the best reach th...

May 6, 2020

In today’s Q&A on Research.Reveal. George Beaton talks with Briana Millar, Tonkin + Taylor's Client Experience Specialist.

Since time immemorial coins have had two sides. So too, do CX and EX in professional services firms. The eXperience of Clients and Employees (...

A few weeks ago, we shared our latest data-driven insights into the ROI opportunities for Consulting Engineering / Built Environment firms in investing in Client eXperience (CX) programs.

We outlined that the report “provides unequivocally clear evidence that...

Law firms neglect the C-suite at their peril continues a series of posts based on data in recent beaton evidence-based reports on ROI opportunities for professional services firms investing in Client eXperience (CX) programs.  

One of the many insights in...

Two weeks ago, beaton shared our latest data-driven insights into the ROI opportunities for professional services firms investing in Client eXperience (CX) programs.  

This data was sourced from our latest beatoncompass CX in Professional Services reports. These ar...

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