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What most law firms don't know about their clients, Part 1

Amidst the tough times for law firms there's deep insight, opportunity and hope in a new research finding that reveals what most law firms don't know about clients. If this sounds too good to be true, it's not. It's based on analysis of the responses on 7,061 individual buyers and users of the services of corporate and commercial law firms. Each year since 2003 Beaton Research + Consulting has surveyed the opinions of thousands of clients of law firms in a study known as the beatonbenchmarks. The beatonbenchmarks survey Our most recently reported survey was done in November 2013. The 7,061 respondents represent the clients of the 35 largest corporate and commercial law firms in Australia. Th

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