Contact now

or

 +613 8373 2600

0Cart
  • Home

  • Clients

    • Case studies
  • Research

    • Brand health
    • Firms benchmarking
    • Market insights
    • Project debriefs
    • Bespoke studies
  • Consulting

  • Events

    • Awards
    • Conferences & seminars
  • Blog

  • About

    • People
    • Values
  • Contact

    • Offices
  • Team

  • More

    Use tab to navigate through the menu items.
    RSS Feed

    Recent Posts

    FeeSynergy: A decade supporting the Client Choice Awards

    FeeSynergy: A decade supporting the Client Choice Awards

    Nailing the strategic marketing mix in law firms

    Nailing the strategic marketing mix in law firms

    Why I joined beaton as a partner: Libby Maynard

    Why I joined beaton as a partner: Libby Maynard

    Trust is in the air (or not, as the case may be)

    Trust is in the air (or not, as the case may be)

    Navigating your way to purposeful virtual BD

    Navigating your way to purposeful virtual BD

    Archive

    • April 2022
    • November 2021
    • October 2021
    • September 2021
    • August 2021
    • July 2021
    • April 2021
    • March 2021
    • February 2021
    • December 2020
    • November 2020
    • September 2020
    • August 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • July 2018
    • June 2018
    • May 2018
    • April 2018
    • March 2018
    • February 2018
    • January 2018
    • December 2017
    • October 2017
    • September 2017
    • August 2017
    • July 2017
    • June 2017
    • May 2017
    • April 2017
    • March 2017
    • February 2017
    • December 2016
    George Beaton
    • Nov 17, 2016

    Are you moving your NPS dial?

    My post asks "Are you moving your NPS dial?" because beaton wants to encourage all firms to work on doing the same! This is the first time beaton has published the extent to which some firms are improving their NPS. As my colleague, George Beaton, explained in Mirror on the wall which firms have the highest relationship NPS of all? (see the post on Research. Reveal.), the beatonbenchmarks annual study, includes a question which we use to gauge respondents’ likelihood to recom

    ©2022 Beaton Research + Consulting Pty Ltd, all rights reserved.

     

    ABN 48 135 310 459

    Follow

    • googlePlaces
    • twitter

    Privacy Policy   |   Terms of Use

    Icons designed by Freepik from Flaticon