This is a summary of the key take-outs from beaton's Innovation Conference on 14 March 2018, Investment Centre Victoria Collaboration and sharing ideas, risks and rewards between professional services firms and their clients, lead to the most valuable innovations. Firm-led innovation is more hit and miss. Inevitably most transformational innovation will occur in supply chains – so consider your clients’ clients. Communication with the stakeholders in innovation, both internal

In its soon to be released 2018 beatonbenchmarks survey, beaton found one in three clients of professional service firms said they would be willing to pay more for the services they receive in the future. While 65% of clients said they would not pay more than they were being charged by each of their current firms, 25% said they would pay marginally more. And 10% reported being willing to pay somewhat to a great deal more than currently. (See the Chart for the details and the

Introduction Thank you to all who completed the 2018 beatonbenchmarks survey. The feedback you provided is fundamental to the larger professional service firms of Australia and New Zealand. It gives professional services firms the ability to monitor how they are performing in the market and understand how they can improve the value they deliver to clients like you. As a thank you for taking the time to complete the survey, we present some results from the 2018 beatonbenchmark

The 2018 Client Choice Awards Winners were celebrated in fine style at the gala dinner in Melbourne last night. The drama of the only client-voted professional services awards in the world included serial winners maintaining their streak, first-time newcomers and another very strong showing by New Zealand consulting engineering and law firms. With big support from our Sponsors, Professional Associations and the Financial Review, the record crowd enjoyed a fine evening with mu

Today Paul Hugh-Jones and George Beaton presented a webinar on what clients of major law and consulting engineering firms think about innovation. Using the just-released beaton reports on Client-led Innovation in Legal Services and Client-led Innovation in Consulting Engineering, we covered highlights of the researched evidence and explored the major implications fo professional services firms. The webinar was held in conjunction with ICON, The full webinar audio and synchron

The following explanations of the beatonbenchmarks attributes are designed to highlight what matters most to respondents when they rate your firm. While the content of these explanations is largely intuitive, the relative weight given by respondents to the attributes’ constituent elements is useful in determining where to invest your firm’s effort. To download the full explanation document, click on the link below Attribute explanations_beaton Preamble The method for this a