This is a summary of the key take-outs from beaton's Innovation Conference on 14 March 2018, Investment Centre Victoria Collaboration and sharing ideas, risks and rewards between professional services firms and their clients, lead to the most valuable innovations. Firm-led innovation is more hit and miss. Inevitably most transformational innovation will occur in supply chains – so consider your clients’ clients. Communication with the stakeholders in innovation, both internal and external, is vital for successful change management. Measurement is a key to grounding this communication. An iterative minimum viable product approach (MVP) is vastly preferable to the perfectionistic instincts of

In its soon to be released 2018 beatonbenchmarks survey, beaton found one in three clients of professional service firms said they would be willing to pay more for the services they receive in the future. While 65% of clients said they would not pay more than they were being charged by each of their current firms, 25% said they would pay marginally more. And 10% reported being willing to pay somewhat to a great deal more than currently. (See the Chart for the details and the actual question asked). Thinking of each the firms you used in the past year, what best describes the fees you would be willing to pay for their services, if you were to use them again in the future? (Base: all firms, al

Introduction Thank you to all who completed the 2018 beatonbenchmarks survey. The feedback you provided is fundamental to the larger professional service firms of Australia and New Zealand. It gives professional services firms the ability to monitor how they are performing in the market and understand how they can improve the value they deliver to clients like you. As a thank you for taking the time to complete the survey, we present some results from the 2018 beatonbenchmarks survey below. These results are high-level, indicating general trends in the data. We hope you find the findings of interest. NPS® The Net Promoter Score (NPS®) is a popular metric used by firms to gauge client loyalty

The 2018 Client Choice Awards Winners were celebrated in fine style at the gala dinner in Melbourne last night. The drama of the only client-voted professional services awards in the world included serial winners maintaining their streak, first-time newcomers and another very strong showing by New Zealand consulting engineering and law firms. With big support from our Sponsors, Professional Associations and the Financial Review, the record crowd enjoyed a fine evening with much merriment, good spirited runners-up and very happy Winners, featured in the final photograph. Check out all the photos, the official video of the evening and a special video of the amazing Brad Blaze, the world's fast

Today Paul Hugh-Jones and George Beaton presented a webinar on what clients of major law and consulting engineering firms think about innovation. Using the just-released beaton reports on Client-led Innovation in Legal Services and Client-led Innovation in Consulting Engineering, we covered highlights of the researched evidence and explored the major implications fo professional services firms. The webinar was held in conjunction with ICON, The full webinar audio and synchronised slide deck may be accessed here (please note audio starts from 3 minutes 10 seconds in to the video). And the slide deck is separately accessible here. To whet your appetite, these are some of the key take-outs: > O

The following explanations of the beatonbenchmarks attributes are designed to highlight what matters most to respondents when they rate your firm. While the content of these explanations is largely intuitive, the relative weight given by respondents to the attributes’ constituent elements is useful in determining where to invest your firm’s effort. To download the full explanation document, click on the link below Attribute explanations_beaton Preamble The method for this attribute analysis was simple. We asked beatonbenchmarks survey respondents to define our attributes, categorising and summarising their responses below. Note that the y-axis refers to ‘% of mentions’, i.e. the mentions o