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    FeeSynergy: A decade supporting the Client Choice Awards

    FeeSynergy: A decade supporting the Client Choice Awards

    Nailing the strategic marketing mix in law firms

    Nailing the strategic marketing mix in law firms

    Why I joined beaton as a partner: Libby Maynard

    Why I joined beaton as a partner: Libby Maynard

    Trust is in the air (or not, as the case may be)

    Trust is in the air (or not, as the case may be)

    Navigating your way to purposeful virtual BD

    Navigating your way to purposeful virtual BD

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    If ever there was a time for consultants, it’s now
    John Clay and Shanan Kan
    • Apr 25, 2020

    If ever there was a time for consultants, it’s now

    A few weeks ago, we shared our latest data-driven insights into the ROI opportunities for Consulting Engineering / Built Environment firms in investing in Client eXperience (CX) programs. We outlined that the report “provides unequivocally clear evidence that increasing Excellent CX and avoiding Poor CX supports profitable growth. Today’s evidence-driven insight reinforces why it is so important to keep in meaningful contact between projects. Yes, wait for it. The greatest ar
    Law firms neglect the C-suite at their peril
    Paul Bonomy and Shanan Kan
    • Apr 21, 2020

    Law firms neglect the C-suite at their peril

    Law firms neglect the C-suite at their peril continues a series of posts based on data in recent beaton evidence-based reports on ROI opportunities for professional services firms investing in Client eXperience (CX) programs. One of the many insights in these reports for all professions is evidence that 'increasing excellent CX and avoiding poor CX unequivocally support profitable growth'. This post asks what it takes for a law firm to ensure every senior manager in their cli
    Client Experience in Consulting Engineering: A major opportunity, especially now
    Jon Huxley and Shanan Kan
    • Apr 6, 2020

    Client Experience in Consulting Engineering: A major opportunity, especially now

    Two weeks ago, beaton shared our latest data-driven insights into the ROI opportunities for professional services firms investing in Client eXperience (CX) programs. This data was sourced from our latest beatoncompass CX in Professional Services reports. These are now available for Accounting, Built Environment and Consulting Engineering (‘CE’) and Legal services. We said that the report “provides unequivocally clear evidence that increasing Excellent CX and avoiding Poor CX
    When it comes to buying legal services, this proverb is true
    George Beaton
    • Apr 3, 2020

    When it comes to buying legal services, this proverb is true

    Those with good French pronunciation say Plus ca change plus c'est la meme chose. Those like me say The more things change, the more they stay the same. It's timely to ask whether this proverb is true for the factors that drive decision-making by clients of larger law firms? We are asking – and seeking to answer – this question as the COVID-19 health and economic crisis grips the world. Some background First, a technical word for readers who are curious about our statistical

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