'Feedback is good for an architect's business' paraphrases a headline in the august Journal of the Royal Institute of British Architects. The architectural profession depends heavily on repeat clients and recommendations; in some firms >90% of annual income is from these two sources. Yet independent research shows that other than sometimes perfunctory post-occupancy surveys, architects collect little or no systematic feedback from their clients. Source: Royal Institute of Bri

We're delighted to announce the opening of the 2021 Client Choice Awards. The independence and surveying and analysis standards on which the Awards were founded in 2005 remain as rigorous as ever. Clients' votes are the only arbiter of excellence. Only the best reach the Finals. And the best-of-the-best will achieve the coveted status of Winner in more than 40 categories to be announced in March next year. What's new for 2021: Building on the inaugural success in 2020, the Sp