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August 21, 2015

Better complaint handling is a big opportunity for every professional services firm. So Beaton is very pleased to re-publish ‘Loyalty moments and online dispute resolution – a lesson about complaints?', the first post from Professor Richard Moorhead on our Research. Re...

August 8, 2015

There's no excuse for the professional services lament: "Why haven’t we done something about our pricing sooner?" Delegates from all over Australia and New Zealand left the recent Validatum–Beaton pricing conference resolved to ensure smarter pricing by their firms wou...

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