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August 23, 2017

“It was the best of times, it was the worst of times…”

As part of our beatonbenchmarks reports, we report to firms how they are performing in key service attributes. These cover the full breadth of client experience and can be used to predict other performance metrics....

August 14, 2017

The latest edition of the CommBank Legal Market Pulse report in Australia reveals an industry in flux, with shifts both in outlook and how the work is done. This report is based on a quantitative survey by Beaton Research + Consulting of CEOs, managing partners and oth...

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