September 24, 2017

It’s a well-known saying that bread is the staff of life. At beaton, we say feedback is as important to the health and functioning of the relationship between professional services firms and their clients, as good bread is to nutritional and physical health. To be usef...

The top three challenges facing law firms are all price related (1):

1. Negotiating price with clients (Price)

2. Winning new business (Price is a key element)

3. Competing with other firms (Price is a key element).

When we talk to firms in other professions, we hear the s...

September 4, 2017

Led by Grant Hollings, yesterday the beaton team launched the first wave of the 2018 Client Choice Awards online survey. This year we have ~410,000 unique email addresses of clients and referrers drawn from the lists of 85 firms in Australia and New Zealand.

This i...

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