August 21, 2018

While writing How much brand premium does your firm command? I was reminiscing about Margaret and my last visit to Chicago. Allow me two minutes to explain; I hope you'll be pleased with the time you invest.  

What comes to mind w...

August 8, 2018

In the US, the Am Law 20 (20 largest firms by revenue) are being outperformed by Am Law 21-200 firms on several key service metrics, including responsiveness, efficiency, quality of work, and solutions focus*.  

We decided to look at our beatonbenchmarks data to see how...

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