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October 26, 2019

CX is the new buzzword and board room priority. And rightly so, as professional services firms strive to execute client-centric strategies to meet buyers’ increasing expectations and demands for transparency. All this, while working to be competitive in the face of ram...

For​ over 15 years beaton has run the Client Choice Awards, the only cross-profession and client-judged awards in the world. The Awards celebrate excellent client service in Australia and New Zealand and re-affirm professional services firms' commitment to continuous i...

Here’s the latest evidence that gathering and using client feedback regularly is a very g$$d idea in professional services. 

Last month US-based Hinge, a professional services researcher, published compelling empirical evidence of the relationship be...

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