A few weeks ago, we shared our latest data-driven insights into the ROI opportunities for Consulting Engineering / Built Environment firms in investing in Client eXperience (CX) programs.

We outlined that the report “provides unequivocally clear evidence that...

Law firms neglect the C-suite at their peril continues a series of posts based on data in recent beaton evidence-based reports on ROI opportunities for professional services firms investing in Client eXperience (CX) programs.  

One of the many insights in...

Two weeks ago, beaton shared our latest data-driven insights into the ROI opportunities for professional services firms investing in Client eXperience (CX) programs.  

This data was sourced from our latest beatoncompass CX in Professional Services reports. These ar...

April 3, 2020

Those with good French pronunciation say Plus ca change plus c'est la meme chose. Those like me say The more things change, the more they stay the same.

It's timely to ask whether this proverb is true for the factors that drive decision-making by clients of larger law f...

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