Two weeks ago, beaton shared our latest data-driven insights into the ROI opportunities for professional services firms investing in Client eXperience (CX) programs.  

This data was sourced from our latest beatoncompass CX in Professional Services reports. These ar...

We are excited about beaton’s new CX report for two reasons. First, the report provides unequivocally clear evidence that increasing Excellent CX and avoiding Poor CX supports profitable growth. Second, the findings are full of major and unexpected insights for the way...

October 26, 2019

CX is the new buzzword and board room priority. And rightly so, as professional services firms strive to execute client-centric strategies to meet buyers’ increasing expectations and demands for transparency. All this, while working to be competitive in the face of ram...

August 14, 2019

In today’s Q&A on Research.Reveal. George Beaton talks with Michael McGlynn, Head of Marketing & Communications for Tonkin + Taylor, a leading New Zealand-based built environment & consulting engineering professional services firm Finalist in the 2019 TVNZ NZ Marketing...

January 31, 2019

Paul Hugh-Jones talks with Fraser McNaughton, Chief Marketing Officer at Grant Thornton Australia, about his experience designing and implementing a CX program and the important role CX plays in professional services.

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