Two weeks ago, beaton shared our latest data-driven insights into the ROI opportunities for professional services firms investing in Client eXperience (CX) programs.  

This data was sourced from our latest beatoncompass CX in Professional Services reports. These ar...

We are excited about beaton’s new CX report for two reasons. First, the report provides unequivocally clear evidence that increasing Excellent CX and avoiding Poor CX supports profitable growth. Second, the findings are full of major and unexpected insights for the way...

June 18, 2018

We are pleased to announce beaton's expanded and updated Privacy and Confidentiality Policy.

March 25, 2018

This is a summary of the key take-outs from beaton's Innovation Conference on 14 March 2018, Investment Centre Victoria
 

  1. Collaboration and sharing ideas, risks and rewards between professional services firms and their clients, lead to the most valuable innovations....

February 22, 2018

A new beatoncompass report probes corporate clients' knowledge, expectations and attitudes related to innovation in legal services. The insights are penetrating, sometimes surprising, and always actionable. Order here.

The survey

In late 2017 our online survey received 1...

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