Firms: Performance benchmarking
Track your client satisfaction against your closest competitors
Use insights from our quantitative research to inform your strategy and gain a competitive advantage.
Insights to help your firm grow profitably
How your firm performs on what's most important
Net Promoter Score
The competitiveness of your firm's NPS
How your firm compares with close competitors
Your pricing and service against fair value
How to grow
What you can do to increase share of wallet
"I have long been a fan of the Client Choice Awards and the many benefits the Awards process and resulting feedback provide to the clients of professional services firms and to the firms themselves. When I heard that beaton, with the support of Consult Australia, is now bringing these Awards to firms of all sizes in all built environment professions, I immediately entered our firm, Integral Group Consulting Engineers. Not only do we hope to reach the finals and win, more importantly we look forward to receiving the high calibre client feedback reports that beaton will be producing for all firms that enter."
Andrew Mather, Managing Director: ANZ, Integral Group Consulting Engineers
Your competitive landscape
"We can't improve what we don't ourselves measure and beaton’s research provides us with the evidence and measures. Every business that wants to improve customer service needs this benchmarking.”
Ralph Fouche, Marketing and Sales Director, Australia/New Zealand, Stantec