Competing in the experience market is the future of professional services

 

For many firms, Client Experience (CX) programs have fast emerged as the area of strategic priority. More than quality of firms’ work and more than client service standards, CX programs encompass the entirety of client interactions with a firm, from start-to-finish and beyond, including the emotions felt during and between touchpoints.

With little evidence-based guidance, most firms are left guessing on key questions: How should firms analyse the client journey? Which emotions drive CX? What are the important interactions? What are the industry benchmarks on touchpoint performance? What is the ROI of CX programs?

This new CX report from beaton answers these questions and many more!

 

This report explains...

  • What CX means and how it can be measured

  • The different phases of the CX Cycle and the profession benchmarks at each phase

  • How key emotions drive CX sentiment

  • Which interactions drive those key emotions

  • The business benefits of delivering excellent CX

 

This report helps you...

  • Assess and re-think your existing client programs

  • Use robust data as the foundation of your firms’ CX program

  • Directly link CX investment to profitable business initiatives

  • Identify and benchmark your firm on important touchpoints through the CX Cycle

  • Differentiate from competitors with excellent CX

Client Experience - CX - beatoncompass

AU$4,000.00Price
Profession
  • PRODUCT INFO

    Please note that you are purchasing a digital product and will receive a PDF report. Please allow up to 2 business days for this report to arrive by email.

  • DISCOUNT

    Buy 2 or more reports and get 10% off. Use the promo code 'BUNDLE' when you check out to access the discount.

  • TAX

    Purchases made in Australia will have 10% GST added to the price displayed.

©2020 Beaton Research + Consulting Pty Ltd, all rights reserved.

 

ABN 48 135 310 459

Follow

Icons designed by Freepik from Flaticon