Competing in the experience market is the future of professional services
For many firms, Client Experience (CX) programs have fast emerged as the area of strategic priority. More than quality of firms’ work and more than client service standards, CX programs encompass the entirety of client interactions with a firm, from start-to-finish and beyond, including the emotions felt during and between touchpoints.
With little evidence-based guidance, most firms are left guessing on key questions: How should firms analyse the client journey? Which emotions drive CX? What are the important interactions? What are the industry benchmarks on touchpoint performance? What is the ROI of CX programs?
This new CX report from beaton answers these questions and many more!
This report explains...
What CX means and how it can be measured
The different phases of the CX Cycle and the profession benchmarks at each phase
How key emotions drive CX sentiment
Which interactions drive those key emotions
The business benefits of delivering excellent CX
This report helps you...
Assess and re-think your existing client programs
Use robust data as the foundation of your firms’ CX program
Directly link CX investment to profitable business initiatives
Identify and benchmark your firm on important touchpoints through the CX Cycle
Differentiate from competitors with excellent CX
Client Experience - CX - beatoncompass
Please note that you are purchasing a digital product and will receive a PDF report. Please allow up to 2 business days for this report to arrive by email.
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